Skip to primary navigation Skip to content Skip to footer

Terms and Conditions


  • All passengers will be required to sign this liability waiver before boarding the boat.
  • Children under 18 must be accompanied by an adult to cruise and must have a parent or guardian sign the liability waiver on behalf of each child.
  • PonTiki currently operates one boat. SHAKA 
  • Our hard-working crew always appreciates gratuity! 
  • Our boat departs from Harbourside in Jupiter. Home to The Woods restaurant, Tommy Bahamas, and many more.  The location address is 200 US-1, Jupiter, FL 33477.
  • Please make plans to arrive at least 20 minutes before scheduled departure, as cruises must end at the scheduled time.
  • To provide the best cruising experience for our guests, we may alter departure times at our sole discretion. PonTiki staff will contact you by phone if anything regarding times or pick-up locations changes.
  • Any cruises requiring special assistance, such as an ADA-accessibility, are requested to call us before the time of reservation to ensure that appropriate accommodations can be made to suit your needs.
  • We are not responsible for lost or stolen property – it is up to you to secure your parked car and belongings while enjoying your PonTiki cruise.
  • PLEASE READ CAREFULLY: PonTiki will not tolerate unwelcome conduct, verbal or physical, towards our crew and vessel. The PonTiki Crew has the discretion to remove any passengers and cancel their cruise if our rules are violated or any inappropriate behavior is escalated. This especially includes over-intoxication, vulgar language, vomiting, indecent exposure.
  • PonTiki has the sole discretion to determine a $200.00 clean-up fee and will charge the card on file.


PonTiki Private Cruise Cancellations: Cancellations made 30 days prior to your cruise will be offered a Pontiki Gift Card.  Cancellations made within 72 hrs. of a cruise will not be refunded.  Cancellations may be made by contacting our office via email at [email protected] or by calling 833-766-8454.

Holiday Cancellation Policies: PonTiki does not offer refunds during holiday or prime cruise dates. This time frame is valid during all holidays and is in effect year-round.  Should you need to change your cruise time to a different time or date, you will be charged a change fee of $250.00.

We do not refund on our Public Cruises. Should you miss our Public Cruise departure time, you will not receive a refund or a gift card towards a future cruise. Should you cancel a future Public Cruise reservation 72 hours before departure, you will be issued a Gift Card it may be used towards a future cruise, they do not expire, and the tickets are transferable.

Our Cruises depart on time and return 10 minutes prior to arrival. This gives our guest time to finish their drinks and say their goodbyes!!

PonTiki boat cruises run regardless of weather conditions. In the rare situation where we are forced to cancel a cruise, you will be allowed to reschedule to another time, subject to availability.


PLEASE CALL US AT 833-766-845



Online Privacy Statement

The following statement explains how our Website may collect and use your personally identifiable information.

The Basic Principle

We will never intentionally disclose your personally identifiable information to any third party for their use without first receiving your express permission. We will not send you an email unless you have requested it or unless it’s in the course of a transaction you have initiated.

Free To Use

You can access our website for free.

When do we collect your personally identifiable information?

You must provide some personally identifiable information to use some features of our website. Examples include:

  • Signing up for email announcements.
  • Participating in online sweepstakes, contests, and games
  • Purchasing items such as event tickets
  • Participating in an online survey
  • Submitting information on the contact web form.

What personally identifiable information do we collect?

The information we collect for services such as these will vary but can include your name, address, zip code, email address, and phone number. We also collect credit card information for purchases.  We will make an effort to link our privacy statement whenever we collect personally identifiable information.

How do we use your personally identifiable information?

The personally identifiable information we may collect will not be shared or provided to third parties without your permission. We will not send you an email unless you have requested it or permitted us, or unless it’s related to a transaction.

Who else has access to your personally identifiable information?

Third-party technology providers, such as web or email hosting services.

How do we use site usage statistics?

PonTiki collects some information automatically via server logs and cookies. This information can include your IP address, browser type, domain names, access times, and referring URLs. We use this information to prepare for peak usage times, ensure a fast-loading site, help diagnose problems with our servers, and understand which features our websites are being used and when.

How do we use cookies and web beacons?

A cookie is a small file that stores information in your browser on your computer. PonTiki web software places cookies in your browser that contain some of the information you provide when you register with us when you enter a coupon code or respond to exclusive advertising. We do not store highly sensitive personal information such as your password, email address, or credit card number in cookies. Cookies enable us to summarize overall usage patterns for our analysis. We may also use cookies to provide personalized services, such as showing special discounts available to specific users. We also use cookies to provide a more useful online experience. A web beacon is an invisible graphic on a web page that is programmed to collect non-personally identifiable information about your use of a given site. Like cookies, web beacons allow PonTiki and its technology providers to summarize overall usage patterns for our analysis and provide personalized services. We do not share or provide personally identifiable information we may collect, such as names, email addresses, and phone numbers, with our advertisers without your express permission. You may opt-out of the cookies delivered by PonTiki by changing the setting on your browser. Depending on your privacy settings, please be aware that this may disable all cookies provided to your browser, not just the ones delivered by PonTiki. You may also not be able to use all features on our Website.

Disclosures required by law or for security and safety

PonTiki will disclose personally identifiable information when it believes in good faith that such disclosures are (a) required by law, including, for example, to comply with a court order, or (b) will help enforce our terms of use, protect your safety or security and protect the safety and security of PonTiki, our Web sites, our property, or our employees; or (c) to protect the safety or security of third parties.

Children’s Guidelines

Parental consent is required for children under 13 to register or submit personally identifiable information on our sites.

  • Children: Be sure to ask your parents for permission before sending any personally identifiable information about yourself to us or anyone else over the Internet.
  • Parents and guardians: We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating.

Notification of Policy Changes

We retain the right, at our discretion, to change any of these policies in the future. Our current procedures will be disclosed on this page or other similar web pages. Except for information that is subject to the PonTiki Privacy Policy, PonTiki will not treat the information you post or transmit to the web site as confidential or proprietary. By sending information to PonTiki through the Website (by transmitting, posting, or otherwise), you agree that PonTiki may use that information in any way, for any purpose, including PonTiki’s commercial purposes, subject only to the PontTki Privacy Policy.

Business Transfers

As time passes, PonTiki may be sold along with its assets, or other transactions may occur in which customer information is one of the business assets transferred. In such a case, the customer information which we have gathered may be one of the business assets we transfer.


The Privacy Policy applies only to this Website. Our web site may contain links to other sites operated by unrelated third parties.

Contact Us

If you have questions about this Privacy Policy, you can contact us at [email protected] or by telephone at 833-766-8454.